1. Acceptance of Terms
By accessing this website, requesting support, purchasing food services, booking an event, or engaging Lb Cafe INC for research, polling, marketing, or operational consulting, you agree to these Terms of Service.
2. Services Provided
Lb Cafe INC provides hospitality-related services, market research, public opinion polling, consumer intelligence, reporting, and business support services. Specific deliverables, pricing, timelines, and responsibilities are governed by the written proposal, invoice, statement of work, or service agreement applicable to each engagement.
3. Professional Services
Research, polling, analytics, and consulting projects may involve planning, labor, data review, reporting, and coordination with third-party vendors. Clients are responsible for providing accurate information and timely approvals.
4. Payments and Billing
Client payments are processed through secure payment channels. Prices, deposits, retainers, milestone payments, and due dates are stated on the applicable invoice or written agreement. Lb Cafe INC does not process payments for products or services that it does not provide.
5. Refund and Cancellation Policy
For professional services, cancellations requested within 24 hours after a signed agreement may be subject to a 15% administrative fee. Once a project has started, completed work, planning time, vendor commitments, research preparation, and delivered reports are non-refundable unless otherwise required by law or stated in writing.
For food service, catering, or event-related services, concerns should be reported promptly. Refunds for on-site food services are reviewed by management based on the facts of the transaction. Digital gift cards and prepaid event bookings are non-refundable but may be rescheduled with at least 48 hours of advance notice when scheduling is available.
6. Intellectual Property
Reports, research summaries, strategy documents, questionnaires, templates, graphics, and website content created by Lb Cafe INC remain the intellectual property of Lb Cafe INC unless a written agreement states otherwise. Clients may use purchased deliverables for their internal business purposes.
7. Acceptable Use
You agree not to use the website or services for unlawful activity, misleading claims, fraud, unauthorized resale, infringement, or any activity that violates applicable payment processor, card network, privacy, consumer protection, or advertising rules.
8. Dispute Resolution
Lb Cafe INC encourages clients to contact linda.bonilla@lbcaffe.com before initiating a dispute so the team can review the transaction, project status, and any supporting documentation.
9. Limitation of Liability
To the maximum extent allowed by law, Lb Cafe INC is not liable for indirect, incidental, special, or consequential damages arising from website use or service engagement.
10. Contact
Questions about these terms may be sent to linda.bonilla@lbcaffe.com or mailed to Lb Cafe INC, 3298 Stirling Rd, Hollywood, FL 33021.